Fast answers, honestly given.

25 units for delivery, 5 for yard pickup. Bulk fiber starts at 10 cubic yards delivered, and mulch loading at the yard has no minimum if you bring a trailer.

Spot loads of common footprints: 2–5 business days. Standing orders run on a fixed day each week. Same-day inside Austin is possible at a premium when a line is about to stop.

Tell us what the pallet has to do and let us pick. Buying a grade and hoping is how operations end up paying Grade A prices for jobs a #2 would do. Our grades page explains the vocabulary.

Yes — come to the yard during opening hours and we will walk you through the piles. We would rather you reject a grade here than on your dock.

No, but we will tell you honestly when a competitor's quote is good. If someone is materially cheaper on the same genuine grade, take it.

Yes. Broken units are the raw material for our repair bench — we need them. The rate is lower than for reusable stock, but it is a payment rather than a disposal charge.

Inside 48 hours on an agreed route in the Austin metro. Weekly routes reach San Antonio, Houston and DFW.

Our driver counts with your team watching and the ticket is signed on the dock. We do not do post-hoc adjustments.

Same-day ACH on a signed ticket, or net-15 against your invoice if your accounting prefers that.

Painted, stained or pressure-treated lumber; engineered panel; anything contaminated with chemicals or hydrocarbons. Refusing those is how our zero-landfill claim stays true.

19% maximum as a general ceiling, 15% for food contact. If your supplier's answer to 'how do you measure?' is 'we keep them inside', that is not a measurement.

Often yes, but specify the racked rating rather than the static one — it is typically 25–35% of static. Then derate a further 20–30% for long dwell times, because wood creeps.

If any solid wood packaging in your container crosses a national border, yes — including dunnage and bracing. We treat and stamp on site, usually within 24 hours.

Send us one. We measure every member, count the fasteners and build or source to the sample, then keep the drawing on file.

KD is kiln dried — a moisture claim. HT is heat treated — a core-temperature-over-time claim for pest control. They are not interchangeable and conflating them causes border holds.

We never installed one. Email reaches a coordinator who can see the sort yard from their desk, and a written thread is traceable when a load is disputed three weeks later.

Yes, and it is audited quarterly by a third party. Part of how it stays zero is refusing material we cannot route responsibly.

Oklahoma and Louisiana on backhaul. Beyond that we will usually tell you to buy locally — pallet freight economics and the carbon case both collapse with distance.

A deterministic woodgrain fingerprint for any pallet specification, free and calculated in your browser. It is the strangest thing we have built and the thing customers mention first.

Yes, by email arrangement. High-vis is required beyond the office apron and a coordinator walks you — the sort yard is not a place to wander.

Overall 48 by 40 inches, 5 to 5½ inches high. Three stringers at 1⅜ × 3½ × 48 inches, seven top deck boards and five bottom boards at ⅝ × 3½ × 40 inches, four notches 9 inches long and 1½ inches deep, and 60 to 78 fasteners depending on the builder.

480 to 560 standard 48×40 stringer units stacked and unstrapped, 416 to 468 in block construction. It varies with repair thickness and whether the load is strapped, which is why we confirm the real count on the bill of lading rather than estimating it.

A 40-foot container takes 20 to 21 pallets of 1200×1000, or 23 to 24 of 1200×800, on the floor. A 48×40 gives 20 to 21 — and does not fit the container's internal width comfortably, which is the fundamental tension in global freight.

No. 1200 mm is 47.24 inches and 1000 mm is 39.37 inches. Close enough to look interchangeable on paper, not close enough for automated equipment or a rack beam.

Plus or minus a quarter inch on the footprint is normal, with squareness inside half an inch. We can hold a quarter inch of squareness on graded stock if you specify it. Plus or minus an eighth needs a new build.

Two ways. We saw oversized reclaim down to your footprint for about a third of a new build, or we build new to spec with an eighth-inch tolerance. Send the carton dimensions rather than the pallet size you currently buy — about a third of the time there is a better footprint than the one you asked for.

Up to around a fifth of stack strength per inch, because a carton's strength is in its corners and overhang removes the outermost corner from the load path. The damage shows up in the bottom layer, three days later, in somebody else's warehouse.

Yes. Half an inch of underhang per side costs a trivial amount of cube and buys clean corners, undamaged edges and wrap that sits properly. Given a choice between an inch over and an inch under, take under every time.

Static is the load on a solid floor — the largest and least useful number. Dynamic is the load while being moved, roughly 50–60% of static. Racked is the load spanning two rails with nothing underneath the middle, typically 25–35% of static, and it is the number that limits real warehouses.

Enormously. Rack a stringer pallet so the stringers span the rails and it performs as rated. Rotate it ninety degrees and the deck boards carry the span instead; capacity can halve, and the failure is a slow sag nobody notices until something goes over the edge.

A further 20 to 30 percent beyond the racked figure if the load sits for months rather than days. Wood creeps under sustained load, so a pallet inside tolerance on day one can exceed the deflection limit after six months.

Span divided by one hundred — about 0.4 inches across a 40-inch unsupported span. Beyond that, even an intact pallet is behaving dangerously.

Hardwood. Stiffness rather than strength governs deflection, and mixed hardwood is substantially stiffer than southern yellow pine. It is the cheapest real structural upgrade available and costs less than moving up a cosmetic grade.

We state tested figures for our new builds and representative figures for recycled stock. We do not issue engineering certifications for recycled units, because each one has an individual history — and we would rather say that than imply a precision we cannot hold.

Stringer unless you cannot control racking orientation, run powered jacks from the long side, use automated handling, or carry heavy sustained loads. Then block, and the premium is worth it.

That the core of the thickest piece of wood reaches 56 °C and holds it for 30 continuous minutes, and that the item is marked with the IPPC wheat symbol, country code, facility registration number and treatment code, on at least two opposite sides.

No — the mark is the certificate and the standard defines no travelling document. What forwarders usually want is a voluntary treatment statement plus the chart-recorder trace for the run. We issue both on request at no charge.

Pallets, crates, cases, skids, bearers, collars, lids, reels — and dunnage, blocking and bracing, which is the category that causes most holds. Plywood, OSB, particleboard, wood 6 mm or thinner, shavings and spirit barrels are exempt.

If the repair introduced untreated wood, yes. The unit must be re-treated and re-marked. This is the most frequent compliance failure in recycled stock and it is invisible to a buyer by design.

No. KD is a moisture claim, HT is a core-temperature-over-time claim for pest control. A KD stencil is not a phytosanitary mark, and an HT stamp is not a moisture guarantee.

Never. We do not offer methyl bromide treatment under any circumstances, and a growing list of destinations refuses MB-marked wood outright.

No — not for anybody, at any price, for any deadline. The entire value of the mark rests on it being true, and a yard that bends once has nothing left to sell.

Four to nine hours for the cycle, so 24 hours from arrival is routine. Tell us the vessel cut-off and we will work backwards from it. Wet or cold stock lengthens the ramp considerably.

Below roughly 19% moisture content, water in wood is chemically bound in the cell walls and fungal spores cannot germinate. Above it there is free water and they can. It is not a sharp line, but it is the right number to put in a specification.

Probably condensation rather than wetness. A pallet colder than the dew point of your building's air collects water from that air — a cold stack coming into a heated warehouse in October does exactly this. Acclimatise indoors four to twelve hours before loading.

No. It kills insects and surface fungi at the time of treatment and confers no resistance whatsoever. An HT-stamped pallet left in the rain for a fortnight is as mouldy as any other pallet.

15% maximum moisture content, measured by pin meter on random units per lot with the reading recorded, plus odour segregation and no chemically treated wood. The measurement clause is the part that makes it real.

Ten to twenty percent of unit weight between 15% and 28% moisture. On a trailer of empties that is two to five tons of water moving at freight rates, and on a weight-limited loaded trailer it can be the overweight ticket itself.

Yes. A pin meter costs less than a single mould claim and takes twenty seconds a unit. Check five units from the back of the trailer, where the rain got in — not the front, where it looks fine.

Yes, audited quarterly by a third party since 2016, reported monthly by tonnage and stream. Part of how it stays zero is refusing material we cannot route responsibly — painted, treated, engineered panel and anything contaminated.

1.62 kg CO₂e per reuse against a newly built equivalent, or about 1.4 kg net of our own grinder, chambers, forklifts and fleet diesel. Both figures are rounded down and exclude avoided landfill methane, which would roughly double them.

Yes, and we will provide them on letterhead with every assumption attached. We would rather you cited a figure you can defend than a bigger one you cannot.

No. About one percent of intake mass becomes industrial boiler fuel and it is reported on its own line. Calling it recycling would be the easiest way to inflate the headline and the fastest way to lose an auditor.

Three magnetic separation passes — one after every size change, because grinding exposes steel the previous pass could not reach — then a hand inspection of the finished windrow. The metal goes to a scrap recycler by weight.

Yes, including our fleet, as a Scope 3 input for the volumes that move through us. Ask a coordinator and we will scope it with you.

By grade, footprint, quantity, whether you are also selling us your empties, and the season. Standing orders price lower than spot loads and are set annually; two-way accounts price lowest of all, because the trailer was going to be there anyway.

There is no new lumber in a recycled unit's cost structure. Labour is 35–45%, core acquisition 20–30%, freight 15–25%. Lumber sets the price of a new pallet, which sets a ceiling on recycled by substitution — a real link, but a slow and asymmetric one.

January and February, when the post-holiday backlog of cores clears and demand is soft. September to November is the tightest. A standing order gives up the January bargain and avoids the September shock, which is usually the right trade.

Standing-order accounts get dedicated safety stock on the ground — typically two weeks of cover — at no storage charge. Our yard is cheaper than your racking, and in a tight market that arrangement is what decides who gets pallets.

Photograph it, email us, and we replace it on the next route plus credit the difference. We replace first and investigate afterwards, at the bench that caused it — which is what the lot stamp is for.

Yes, by email arrangement, and we would rather you did. High-vis is required beyond the office apron and a coordinator walks you — the sort yard is not a place to wander. Look at the condemned pile; it tells you more about our grading than the A-grade stack does.

Both, and we will say which we think you are. If you are a broker, tell us — pricing and lead-time expectations are different and pretending otherwise wastes a week.

Stamp untreated wood. Sell you Grade A when a #2 would do the job. Claim an EPAL licence we do not hold. Issue an engineering certification for recycled stock. Take oil-contaminated wood. Quote a lane we know does not work.