Austin, Texas · Reclaiming wood since 2008

Used wood, treated like a precious material.

We buy tired pallets, mend them, re-grade them, haul them and — only when a board has truly given everything — turn them into fiber. Nothing here goes to a landfill. Nothing here gets thrown away twice.

We buy your palletsWe supply yoursWe repairWe recycleWe haulWe mill

Tell the yard what you have — or what you need

Twelve seconds of typing beats a week of phone tag. Everything you send lands with a coordinator who knows the yard inventory.

Yard
11 acres, north Austin
Turnaround
Paid pickup in 48 h
Landfill rate
0.0%
Reuse first
9 of 10 boards
A working business address — we reply here, and only here.
US or Canada only. Area code + 7 digits — we format it as you type.
US ZIP (78728 or 78728-1234) or Canadian postal code (M5V 2T6). It must match the state.
Whole units, 1 to 1,000,000. Use the message field for anything approximate.

Fields marked * are required, and we check them properly — a bad phone number or a ZIP that does not match the state will come back to you. Read our privacy notice.

Rows of stacked wooden pallets in an outdoor yard beside a warehouse wall under a bright blue sky.
The yard, Bratton LaneEleven acres in north Austin. Trailers enter at the north gate.
What we actually are

A repair shop that
happens to own a yard.

Most pallet companies are logistics firms with a saw out back. We built it the other way around: craft first, trucks second.

Read our story
01

We open every unit

Incoming loads are broken down by hand, board by board. A single cracked stringer doesn't condemn a pallet — it schedules it.

Intake
02

We grade honestly

An A is an A. If a load prices as B, we say B and charge B. You will never open a trailer and find a surprise in it.

Grading
03

We mill what can't be saved

Shattered deck boards become runners. Runners become blocks. Blocks become fiber. The fourth life is still a life.

Milling
04

We publish the arithmetic

Every quote can carry a reuse ledger: board feet kept in service, kilograms of CO₂e avoided, tons diverted.

Ledger
The loop

Six stations. One circle.

This is the whole company, in order. Pallets enter at station one and leave at station one again — usually five or six times before the wood is spent.

  1. 01

    Collect

    Our trailers pull your empties on a route, or on call. We pay on the spot for anything reusable.

  2. 02

    Sort

    Footprint, entry type, stringer vs block, moisture, stamps. Everything gets a destination before it gets a forklift.

  3. 03

    Repair

    Board swap, re-nail, re-plate, trim. Our benches turn out roughly 2,400 serviceable units a week.

  4. 04

    Grade & stamp

    A, B, #1, #2. Heat treatment and ISPM-15 stamping on site for anything crossing a border.

  5. 05

    Deliver

    Standing weekly orders, spot loads, or just-in-time drops synced to your dock hours.

  6. 06

    Recover

    Whatever finally fails becomes runners, blocks, animal bedding, mulch or boiler fiber. 0% landfill.

The carbon ledger

What one reused pallet actually buys the planet

Conservative, defensible numbers — the kind you can put in a sustainability report without a footnote fight.

1.62 kgCO₂e avoided per reuseversus a newly built equivalent
32 bfLumber kept in serviceper standard GMA unit
5–7×Typical trips we addto a pallet's working life
0.0%Landfill, all streamsaudited quarterly since 2016

A pallet is the most reused object in global trade and the least celebrated. We think that is backwards.

See the full ledger method
Our strange idea

The Grain Index™ — a fingerprint for the pallet you are about to order.

Type a footprint, a grade and a wood, and we draw its grain: a deterministic signature that never repeats for a different spec. It goes on your quote, your crate stencil and, if you want, the side of your trailer.

  • Same spec, same grain, forever — it is arithmetic, not art direction.
  • Comes with a reuse ledger for the quantity you type.
  • Free. Faintly obsessive. Entirely ours.
Draw your pallet’s grain
Size guide

Drawn to scale, because inches lie on a spec sheet

Three of the fourteen footprints we stock. The size guide covers tolerances, deflection, racking limits and why North America settled on 48×40.

GMA 48×4048" × 40" · 1219 × 1016 mm
EPAL 1200×80047.24" × 31.5" · 1200 × 800 mm
Drum / chemical 42×4242" × 42" · 1067 × 1067 mm
They showed up, counted our empties in front of us, wrote a number on the spot and paid it. After eleven years of 'we'll call you back', that was genuinely startling.
Operations leadCold storage, Pflugerville TX
We needed 600 heat-treated units with a border crossing in four days. The stamps were dry before our broker finished the paperwork.
Export coordinatorSpecialty equipment maker, San Marcos TX
By the numbers

Eighteen years, in figures rather than adjectives

All of it measured, most of it audited, none of it rounded up.

11Acres of yardowned since 2021, same postcode since 2008
41People27 of them outside, in the weather
6Repair benchesplus one trim line
2,400Units repaired weeklyeach one opened by hand
15Footprints documented14 of them on the ground
4Metro routesAustin daily, SA / Houston / DFW weekly
68%Movements run two-wayloaded in both directions
0.0%To landfill, every streamthird-party audited since 2016
96%Material recovery at end of lifebefore any energy recovery
11,400Cubic yards ground last yearthe honest end of the line
24 hISPM-15 turnaround4–9 hour cycle, chart trace filed
6.3 yrAverage tenurewhich is why the grading holds
At a glance

The whole catalogue in one table

Six families, what each is for, the minimum, the lead time and the honest limit on each.

FamilyWhat it is forMinimumLead timeThe honest limit
Recycled palletsNine jobs out of ten, in 14 footprints25 delivered / 5 collected2–5 business days±⅛" tolerance is not reliably achievable
New palletsCleanroom, ASRS, novel footprints, documented custody100 units5–10 business daysHighest carbon option; we quote recycled first
Custom crates & skidsMachinery, art, prototypes, export freight13–8 business daysOver 2,000 lb we need a drawing or a photo with a tape in frame
AccessoriesCollars, lids, caps, frames, runners, corner blocksBy arrangement3–10 business daysLess protective than a sealed crate for fragile freight
Upcycled goodsFixtures, cladding, furniture, planters1 commission2–6 weeksHT stock only, and never anything food-contact
Mulch, fiber & biomassLandscape, bedding, path, arena, boiler fuel10 cubic yards2–5 business days60-mile delivery radius; collect beyond it

Full specifications, grades and tolerances are on the technical reference page — twenty tables, nothing gated.

The other half of a specification

What we
refuse to do.

A supplier who agrees to everything is either not listening or not planning to comply. Here is our list, in writing.

01

Stamp wood we did not treat

Not for anybody, at any price, for any deadline. The entire value of an ISPM-15 mark rests on it being true, and a yard that bends once has nothing left to sell.

Never
02

Sell you a grade above the job

If a #2 survives the journey, we quote the #2 — even though the A-grade carries the better margin. Roughly one audit in five concludes a customer should change nothing at all.

Never
03

Claim an EPAL licence

We are not a licensed EPAL manufacturer or repairer. We build metric-footprint one-way stock and say exactly that.

Never
04

Fumigate

No methyl bromide, under any circumstances. Heat treatment only.

Never
05

Certify a recycled unit's load rating

We publish representative figures for stock with individual histories and tested figures for new builds. Blurring those is how people end up over racking.

Never
06

Take contaminated wood

Oil- or chemical-contaminated material is refused at the gate. Accepting it is how a zero-landfill claim quietly becomes false.

Never
07

Quote a lane we know does not work

Past roughly 400 miles the freight exceeds the value of the wood. We will name a yard closer to you instead.

Never
Coverage

Where we run trailers, and where we honestly do not

Fifty states and 391 cities have a page. Each one says which of three things we can actually do for you there.

Direct service

Texas

Our own trailers, our own benches, our own grading. Austin daily with same-day available; San Antonio, Houston and Dallas–Fort Worth on fixed weekly days.

14 Texas markets
Backhaul lane

OK · LA · AR · NM

Reached on loaded return legs. Volume moves are genuinely economic; small spot loads genuinely are not, and we will tell you which yours is.

The Triangle and beyond
Network & sourcing

The other 46

Vetted partner yards for the wood; specification, grading standards, sourcing audits, programme design and export documentation from us. Specification travels free; pallets do not.

Every state and city
Before you ask

The eight questions that start most conversations

What is your minimum order?

25 units for delivery, 5 for yard pickup. Bulk fiber starts at 10 cubic yards delivered, and mulch loading at the yard has no minimum if you bring a trailer.

Which grade should I buy?

Tell us what the pallet has to do and let us pick. Weight, whether it goes in racking, whether automation touches it, and whether it comes back — those four answers change the price far more than the market does.

Will you pay for broken pallets?

Yes. Broken units are the raw material for our repair bench, so we need them. The rate is lower than for reusable stock, but it is a payment rather than a disposal charge — stop paying a hauler to take inventory away.

How fast can you collect?

Inside 48 hours on an agreed route in the Austin metro, weekly on fixed days to San Antonio, Houston and Dallas–Fort Worth. Minimum 100 units or one trailer; yard drop-off starts at five.

Do you heat treat for export?

On site, usually inside 24 hours of a load being pulled. Core at 56 °C for 30 continuous minutes, chart trace filed per lot, retained three years. We never fumigate and never stamp untreated wood.

What moisture content should I specify?

19% maximum as a baseline, 15% for food contact or chilled service — and name the measurement method, because a ceiling without a method is a wish. Pin meter on random units per lot, reading recorded.

Why is there no phone number?

We never installed one and have stopped pretending that is an oversight. Email reaches a coordinator who can see the sort yard from their desk, and a written thread is traceable when a load is disputed three weeks later.

Is zero to landfill genuinely zero?

Yes — audited quarterly by a third party since 2016 and reported monthly by tonnage and stream. Part of how it stays zero is refusing material we cannot route responsibly.

The yard, photographed

Eleven acres, on an ordinary week

No stock photography and no renders. This is the sort shed, the dry stack, the intake lot and a trailer being loaded — taken on the days they happened to be taken.

Tall stacks of used wooden pallets inside a steel-framed warehouse, with an open bay door letting daylight in at the far end.
Inside the sort shedIncoming stock, stacked by footprint before anything is opened up.
A warehouse floor filled with stacks of recycled pallets, some banded and wrapped, on a polished concrete slab.
Graded stock, under coverStanding-order accounts keep roughly two weeks of cover on the ground here.
Rows of stacked wooden pallets in an outdoor yard beside a warehouse wall under a bright blue sky.
The yard, Bratton LaneEleven acres in north Austin. Trailers enter at the north gate.
The inside of a box trailer loaded with stacks of new, light-coloured pine pallets held by a ratchet strap.
New builds, strapped and loadedCut to spec. The right answer about one job in ten.
A curtain-side trailer behind a red tractor unit, loaded with strapped stacks of mixed used pallets.
A collection load, coming inCounted with your team present and signed on the dock.
Mixed stacks of used pallets, including blue-painted ones, on a grass and gravel lot under a grey sky.
Intake, before it is sortedEverything arrives mixed. Sorting it is the first thing we do and the reason grading holds.
Very tall stacks of sorted wooden pallets filling an outdoor yard on a clear sunny day.
Sorted by footprint, stacked by gradeFourteen footprints on the ground at any time; 48×40 is the deepest pile.
Close-up of pallet stringers showing a branded ISPM-15 heat treatment mark reading US-080334 HT beside the IPPC wheat symbol.
US-080334 · HTThe wheat symbol, the country code, our facility number and the treatment code. That mark is the certificate.
No phone, no hold music

We answer in writing, and we answer fast.

16550 Bratton Ln, Austin, TX 78728. Email reaches a coordinator who can see the yard from their desk.


Specification appendix

The reference tables behind everything above, in one place. These are the same figures our own benches and coordinators work from, and the same ones we will put in a written grading standard for your account.

Every footprint we stock

FootprintInchesMillimetresConstructionWhere it livesOur stockPer 53' van
GMA 48×4048" × 40"1219 × 1016Stringer & blockGrocery, general distribution, retailDeep480–560
48×4848" × 48"1219 × 1219StringerDrums, reels, wire, square loadsGood392–420
48×4548" × 45"1219 × 1143StringerAutomotive, tyreGood420–450
48×4248" × 42"1219 × 1067StringerTelecom, paint, coatingsGood440–480
42×4242" × 42"1067 × 1067StringerChemicals, drums, paintGood480–520
40×4840" × 48"1016 × 1219StringerBeverage, rotated GMAGood480–560
40×4040" × 40"1016 × 1016StringerDairy, beverage, bakeryGood520–580
36×3636" × 36"914 × 914StringerCompact, display, light goodsGood640–700
32×3032" × 30"813 × 762StringerRetail display, in-storeLimited900+
30×3030" × 30"762 × 762StringerLight goods, displayLimited960+
48×20 half48" × 20"1219 × 508StringerRetail half pallet, promotionsLimited1,000+
EPAL 147.24" × 31.50"1200 × 800Block, 9 blocksEuropean trade, retailTo order540–600
EPAL 2 / ISO47.24" × 39.37"1200 × 1000BlockEurope, Asia, best container fitTo order480–520
Asia square43.30" × 43.30"1100 × 1100BlockJapan, east AsiaTo order460–500
AU square44.88" × 44.88"1140 × 1140BlockAustralia, chemical CP seriesTo order440–480

Trailer counts are for stacked, unstrapped loads of sound recycled stock and vary with repair thickness. We confirm the actual count on the bill of lading rather than estimating it. Anything not on this list we cut from reclaim — see custom milling.

Grades, side by side

Grade AGrade B#1 premium#2 economyCustom cut
Original boardsAllSome replacedAllSeveral replacedMixed
Companion boardsNonePermittedNonePermittedPermitted
Stringer plugsNonePermittedNonePermittedPermitted
Metal platesNonePermitted, disclosedNonePermittedPermitted
SquarenessWithin ¼"Within ½"Within ¼"Within ½"Within ½"
Colour uniformityHighMixedHighMixedMixed, fresh saw ends
Protruding fastenersZeroZeroZeroZeroZero
Moisture ceiling19% (15% on request)19%19% (15% on request)19%19%
Typical serviceRetail-facing, exportInternal, bulkAutomation, rackingOne-way, yard storageOdd footprints
Relative priceHighest recycled−18 to −30%HighLowest≈⅓ of a new build
Remaining lifeLongestShorter — already repaired onceLongestShortestVaries

Grade A and #1 overlap: we use #1 for units that needed no repair at all and A for units that are cosmetically uniform. Where a customer holds their own written standard, that document governs and supersedes these names.

Load ratings and unit weights

ConstructionStaticDynamicRacked (unsupported)Unit weight
Recycled GMA 48×40 stringer, sound4,600 lb2,800 lb1,500 lb33–45 lb
Recycled 48×40 block, sound5,200 lb3,000 lb1,900 lb40–55 lb
Recycled 48×40 stringer, repaired (B)4,400 lb2,650 lb1,400 lb35–48 lb
New southern yellow pine, 5 top boards4,200 lb2,500 lb1,400 lb33–38 lb
New mixed hardwood block, 7 top boards6,000 lb3,500 lb2,400 lb48–58 lb
Heavy-duty new build, doubled stringers9,000 lb5,000 lb3,800 lb62–78 lb
Skid (no bottom deck)3,800 lb2,200 lbNot for racking24–32 lb

Representative planning figures for sound stock, not engineering certifications. Racked ratings assume the load spans two rails with nothing under the middle. Derate a further 20–30% for dwell times beyond a few weeks, because wood creeps under sustained load.

  • Design ceiling: deflection of span ÷ 100 — about 0.4 inches across a 40-inch unsupported span.
  • Orientation: rack a stringer pallet across the wrong axis and the deck boards carry the span instead of the stringers. Capacity can halve.
  • Creep: wood deflects progressively under sustained load. A unit measured inside tolerance on day one can exceed it after six months in a rack.
  • Stiffness, not strength, is the limit. Mixed hardwood outperforms southern yellow pine in racking by more than their strength figures suggest, because it is substantially stiffer.
  • Drive-in racking gives a long unsupported span with no support at the leading edge. Derate hard, use block construction, consider full-perimeter bottom boards.

Tolerances that get argued about

Overall footprint
±¼" is normal in recycled stock. ±⅛" is achievable on new builds and worth paying for only if you run automation.
Squareness
Diagonal difference under ½". Beyond that, racking and ASRS reject it, and stretch wrap tightens on two corners and slackens on the other two.
Deck gap
Typically 3½" between boards. Conveyor lines often need a maximum of 3". Specify the number in inches — it is not implied by a grade.
Entry height
Nominal 3½". A repair with thicker boards can lose ¼" and still look fine, then wedge a powered pallet jack.
Board thickness
Nominal ⅝" may measure 0.60–0.66". Specify a minimum if deck flatness matters to your product.
Protruding fasteners
Zero tolerance. Any nail standing above the deck surface condemns the unit at our bench.
Moisture content
19% is the mould threshold and our standard ceiling. 15% on request for food contact and chilled service.
Bark
Some export destinations require debarked wood. Ask before you load, not after.

Species and what each one is good for

SpeciesRelative densityStiffnessNail holdingWeightWhere we use it
Mixed hardwood (oak, maple, gum, hickory)HighHighestExcellentHeaviestRacked service, stringers, blocks, bedding feedstock
Red / white oakHighHighExcellentHeavyHeavy-duty stringers, furniture stock
Southern yellow pineMediumMediumGood for a softwoodLightNew builds, floor-stored service, crate framing
PoplarLow–mediumLowModerateLightCollar panels, crate sheathing, light decks
Spruce / fir (inbound EU & Canadian units)LowLowModerateLightestArrives on imported pallets; harvested for light components
Mixed reclaim (unknown)VariesVariesVariesVariesGraded on behaviour, never on a species claim

A single Grade B recycled pallet can contain four species in no reliable proportion, which is why we grade on inspection rather than on a species label. Where stiffness genuinely matters, specify mixed hardwood — it is the cheapest real structural upgrade available.

Fasteners

FastenerHow it holdsRelative withdrawalCorrect forWrong for
Ring (annular) shankRings bite into the fibre; withdrawal must tear wood1.8–2.2Deck boards, repairs, anywhere a fork strikes—
Helical (screw) shankThreads itself into the fibre as it drives1.7–2.1Stringers, blocks, hardwood—
Smooth shankFriction only; wood shrinks away from it1.0 (baseline)Nothing in a palletEvery pallet joint
StaplesTwo thin legs, wide crown, large bearing area0.5–0.8Collar panels, crate sheathing, lidsDeck and stringer joints
Galvanised (any shank)As above, corrosion resistantAs aboveOutdoor and wash-down service—

Doubling withdrawal resistance roughly doubles the number of trips a unit survives, for a fastener cost measured in cents. We use ring-shank and helical only, and every unit that has been apart is fully re-nailed. The MIBANT bend-angle test is the industry's rough proxy for nail ductility: too brittle and it snaps on impact, too soft and the joint loosens.

Moisture

Moisture contentWhat happensTypical sourceFreight weight
6–12%Indoor equilibrium. No mould risk. Dimensionally stable.Kiln dried, stored insideLightest
12–19%Safe working range — our standard ceiling.Covered dry stackNormal
19–25%Mould within days to weeks in warm conditions.Rain-exposed stacks, green lumber+5–10%
25–40%Mould rapid, blue stain likely.Pallets left in the open through a wet week+10–20%
Above 40%Saturated. You are paying freight on water.Standing water, flooded yard+20%+

Mould needs free water. Below roughly 19% the water in wood is chemically bound in the cell walls and spores cannot germinate; above it, they can. Heat treatment kills insects and confers no moisture guarantee; kiln drying reduces moisture and is not a phytosanitary treatment. They are separate claims and conflating them causes both mould claims and border holds.

How to specify, in ten lines

  1. Footprint, length first, in inches — and the carton pattern that produced it, so we can check for overhang.
  2. Construction: stringer or block, two-way or four-way entry. Specify block if you cannot control racking orientation.
  3. Maximum deck gap in inches. This is the number that decides whether a carton falls through your rollers, and no grade implies it.
  4. Minimum entry height if you run powered pallet jacks. Repairs with thicker boards quietly eat clearance.
  5. Squareness tolerance. ±¼" for racking and automation; ±½" is fine for floor storage and cheaper.
  6. Moisture ceiling, with the measurement method named. 19% standard, 15% for food contact or chilled service.
  7. Treatment: HT and ISPM-15 marked, and re-marked after any repair introducing untreated wood.
  8. Species, if stiffness matters. Mixed hardwood for racked service; southern yellow pine where nothing spans anything.
  9. Permitted repairs: plates allowed or not, companion boards allowed or not. Automation usually wants neither.
  10. Load case: weight, support condition, dwell time, whether it stacks. This is what lets us pick the grade rather than you guessing it.

Standards, testing and defects

What governs this trade, how pallets are actually tested, and the defect list our benches work from. Published because a specification you can check is worth more to us than a lead we captured.

The documents that govern wood packaging

DocumentIssued byWhat it governsDoes it bind us?
ISPM-15IPPC / FAOPhytosanitary treatment and marking of solid wood packaging crossing bordersYes — we are a registered treating facility
ISO 6780ISOThe six recognised pallet footprints for international tradeReference; we stock four of the six
ISO 8611-1/2/3ISOTest methods, performance requirements and maximum working loads for flat palletsMethods we quote; we do not issue certifications for recycled stock
ISO 18613ISORepair of flat wooden palletsOur bench practice aligns with it
ASTM D1185ASTMStandard test methods for pallets and related structuresReference for new-build testing
ASTM D6179ASTMRough handling of unitised loads — incline impact, drop, vibrationReference for unit-load advice
MIL-STD-1660US DoDDesign criteria for ammunition unit loadsOnly on defence-adjacent work, by request
GMA specificationGrocery Manufacturers Association (historic)The 48×40 footprint, board count and notch geometryThe de facto North American default
NWPCA uniform standardNational Wooden Pallet & Container AssociationRecycled pallet grading vocabularyYes, unless a customer standard supersedes it
EPAL technical regulationsEuropean Pallet AssociationLicensed manufacture and repair of EUR/EPAL palletsNo — we hold no EPAL licence and say so
NHLA rulesNational Hardwood Lumber AssociationHardwood lumber gradingUpstream of us; pallet stock sits below the appearance grades
ANSI MH1ANSI / MHIPallets, slip sheets and other material handling definitionsTerminology reference

We list what does not bind us as deliberately as what does. A supplier vague about which standards it actually holds is the main avoidable risk in this trade.

Test methods and what each one tells you

TestWhat it simulatesWhat it tells youWhere it matters
Compression, edge-supportedRacking across two railsRacked working load and deflectionThe binding constraint in most warehouses
Compression, floor-supportedA load sitting on a flat floorStatic capacity — the biggest and least useful figureFloor storage only
Bending, fork-supportedLifting on forksDynamic capacityEvery movement
Incline impact (conbur)Railcar coupling and hard brakingWhether the unit load stays togetherRail and long-haul road freight
Vibration, random and fixed-frequencyHours of road or rail travelFastener loosening and load settlementLong lanes; this is what kills smooth-shank nails
Drop and corner dropDock mishandlingLead board and corner survivabilityHigh-touch distribution
Fastener withdrawalJoint failure under cyclingService life more than anything else doesEvery pallet, every time
Creep / sustained loadMonths in a rackLong-term deflection; derate 20–30%Slow-moving stock, bagged goods
Moisture determinationStorage realityMould risk and freight weightAll food, chilled and humid-climate work

We publish tested figures for new builds and representative figures for recycled stock. Every unit of reclaim has an individual history, so an engineering certification on recycled wood would imply a precision nobody can hold.

Defects, severity and what we do about each

DefectWhere it showsSeverityWhat our bench does
Lead board split lengthwiseOutermost top board, either endLowBoard swap. Commonest repair in the trade; usually means a steep dock leveller
Interior deck board crackAny top or bottom boardLowBoard swap, or companion board where removal would damage the stringer
End-grain separationBoard end, at the nail lineTerminal for that boardBoard removed and harvested short, or ground. It predicts the next failure
Stringer crack, not crossing a notchOuter or centre stringerMediumPlug if over a third of the depth; otherwise re-nail and pass
Stringer crack crossing a notchAt a notch cornerHighPlug or condemn. The load path through that stringer is gone
Protruding fastenerAnywhere on the deckZero toleranceDriven or replaced before the unit leaves, no exceptions
Loose joint / creakWhole unitMediumFull re-nail. A creaking pallet has already failed at the joints
Missing chamferBottom board lead edgeMediumRe-chamfer. Without it every pallet jack fights the unit
Out of square beyond ½"DiagonalsMedium–highCorrected or condemned. Racking, ASRS and stretch wrap all reject it
Moisture above 19%Whole unitHighDry stack or kiln before repair. Mould is then a question of time
Blue stain / sapstainSapwood facesCosmetic, plus odourRejected for food and absorbent product; fine elsewhere
Bark / waneBoard edgesLow, unless exportRemoved where a destination requires debarked wood
Mould, visibleAny surfaceRejectNever shipped to a food account; dried and re-graded or ground
Paint, stain, coatingAny surfaceRejectSegregated at the gate; industrial fuel stream only
Oil or chemical contaminationAny surfaceRefusedRefused at the gate and the customer is told why
Embedded metal beyond fastenersAnywhereHighRemoved by hand before any grind; it destroys knives

Fastener specifications

FastenerTypical lengthWire gaugeMIBANT bend angleUsed in
Helical, hardened2¼"–2½"0.099–0.120"10–20°Stringers and blocks, hardwood
Helical, standard2"–2¼"0.099–0.113"20–30°Stringers in softwood
Ring shank, hardened1¾"–2¼"0.099–0.113"15–25°Deck boards, repairs
Ring shank, standard1½"–2"0.092–0.105"25–35°Deck boards, lighter stock
Ring shank, galvanised1¾"–2¼"0.099–0.113"20–30°Outdoor and wash-down service
Staple, crown1¼"–1¾"16–15 gaugen/aCollar panels, crate sheathing, lids
Smooth shankanyanyanyNothing we build

A lower MIBANT angle means harder, more brittle steel — better withdrawal, more prone to shearing on impact. A higher angle means softer steel that bends rather than snapping, and joints that loosen. Pallet builders pick a window; cheap builders pick a price. 60 to 78 fasteners go into a standard GMA unit.

Commercial appendix

The arithmetic behind a pallet decision, the sector matrix, and the four decision trees we walk customers through.

Cost per trip, worked

LineOne-way recycledRepaired recycled, 6 tripsNew build, 10 tripsPooled rental
Unit cost delivered$11.50$13.00$26.00$0 capital
Useful trips1610per trip
Cost of the asset per trip$11.50$2.17$2.60$5.50 issue fee
Freight per trip$1.80$1.80$1.80included
Repair share per trip—$0.55$0.42included
Handling labour per trip$0.90$0.90$0.90$0.90
Loss / non-return per tripn/a$0.30$0.75$2.10–6.00
Disposal$0.40creditcreditn/a
Cost per trip$14.60$5.72$6.47$8.50–12.40

A worked illustration using mid-2020s Central Texas figures, not a quotation. The decisive line is loss: pooling and new builds are both excellent until units stop coming back, and the pooled range above reflects return rates between 90% and 55%. Model your own return rate before you model anything else.

Building your own model

  1. Delivered unit cost. Not the quoted unit price — add the freight to your dock.
  2. Useful trips per unit. Ask your supplier, then halve it until you have your own data.
  3. Return rate. Of units leaving your building, how many come back into your control? Operations assume 80% and discover 45%.
  4. Repair cost and repair rate. What share needs work per cycle, and at what price.
  5. Handling labour. Count touches, multiply by minutes, multiply by fully loaded labour cost.
  6. Disposal or credit. A yard that pays for broken units turns this line from a cost into revenue.
  7. Failure cost. Rare, expensive, and the reason cheapest-per-unit is not cheapest-per-trip.
  8. Then divide. Total cost ÷ useful trips. That is the only number worth negotiating on.

What each sector actually needs

SectorUsual footprintUsual gradeThe spec that matters mostFailure that costs most
Grocery & retail distribution48×40A / #1Deck gap and appearanceRejection at a retail DC door
Food manufacturing48×40A / #1Moisture ≤15%Mould transfer to packaging
Beverage48×40, 40×48A / BRacked rating, deck strengthRack deflection under dense load
Construction & building supply48×40, 48×48B / #2Racked rating, outdoor creepRack incident under bagged goods
Agriculture & produce48×40, binsB, HT onlyVentilation, treatment segregationChemically treated wood near feed
Chemicals & paint42×42, 48×48A / BSquare footprint, drum stabilityDrum shift in transit
Automotive48×45, customA / newTolerance, returnable designLine stoppage
Pharmaceutical48×40, newNew / plasticDocumented custody, cleanabilityAudit failure
3PL & warehousingMixedPer clientAsset tracking, written standardsUnbilled pallet leakage
Manufacturing & electronicsCustom, 48×40A / #1 / newSquareness, entry heightASRS rejection, jammed jack
Export & freight forwardingDestination'sB + HTISPM-15 truthContainer held on a quay
Hospitality & events48×40, halfB / #2Collection frequencyService corridor blocked

Decision trees

Recycled, new, or cut down?

  1. Does a standard footprint fit your carton pattern with no overhang? If yes → recycled.
  2. If no: does an oversized footprint exist in reclaim that can be sawn to your size? If yes → cut down, at roughly a third of a new build.
  3. Does anything automated read the pallet's geometry, or do you need ±⅛"? If yes → new build.
  4. Is the racked load above about 2,500 lb? If yes → new build, mixed hardwood, block construction.
  5. Is a documented chain of custody for the wood itself part of an audit? If yes → new build.
  6. Otherwise → recycled, at the lowest grade that survives the journey.

Buy, own a fleet, or rent from a pool?

  1. Measure your return rate first. Everything below depends on it and nothing else matters as much.
  2. Below 50% return → your pallet is packaging. Buy recycled one-way and price it as consumable.
  3. 50–85% return → the messy middle. Buy recycled on a managed programme, with collection on the same movements.
  4. Above 85% return, with controlled geography → own a fleet and use toll repair to keep your asset numbers.
  5. Mandated by a retailer's pool, or shipping to hundreds of points needing identical quality → pool rental, and budget for loss charges.
  6. Wash-down hygiene is a process requirement → plastic, and we will point you to somebody who sells it.

Stringer or block?

  1. Does it go into racking where you cannot guarantee orientation? Block.
  2. Do powered jacks enter from the 48" side? Block.
  3. Automated storage and retrieval? Block, or new.
  4. Heavy load sitting for months? Block, mixed hardwood.
  5. European or ISO-metric footprint? Block by specification, not preference.
  6. Otherwise → stringer: lighter, cheaper, deeper in recycled stock and easier to repair.

Repair or replace?

  1. Crack crossing a notch, or more than a third of a stringer's depth? Plug, or condemn.
  2. Three or more stringer repairs already present? Condemn — that is a pallet held together by optimism.
  3. Four or more deck boards gone on a low-value footprint? Harvest the boards.
  4. Above 24% moisture? Dry stack first, then decide.
  5. Contaminated with oil, chemicals or paint? Out of every reuse stream, permanently.
  6. Otherwise → repair and re-nail fully, at roughly a third of replacement cost.
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