Service area · Regional

The Texas Triangle

San Antonio, Houston and Dallas–Fort Worth on scheduled weekly routes, with Oklahoma and Louisiana reached opportunistically on backhaul.

Get on a route

Twelve seconds of typing beats a week of phone tag. Everything you send lands with a coordinator who knows the yard inventory.

Metros on route
4
Cadence
Weekly, fixed day
Two-way
68% of movements
Beyond Texas
Backhaul only
A working business address — we reply here, and only here.
US or Canada only. Area code + 7 digits — we format it as you type.
US ZIP (78728 or 78728-1234) or Canadian postal code (M5V 2T6). It must match the state.
Whole units, 1 to 1,000,000. Use the message field for anything approximate.

Fields marked * are required, and we check them properly — a bad phone number or a ZIP that does not match the state will come back to you. Read our privacy notice.

A curtain-side trailer behind a red tractor unit, loaded with strapped stacks of mixed used pallets.
A collection load, coming inCounted with your team present and signed on the dock.

Four metros, one triangle, and a fleet that tries very hard never to drive empty.

MetroDistance from yardCadenceNotes
Austin & Central TX0–45 miDailySame-day available
San Antonio≈80 miWeekly, fixed dayTwo-way loads standard
Houston≈165 miWeekly, fixed dayExport-heavy; ISPM-15 demand
Dallas–Fort Worth≈195 miWeekly, fixed dayLargest spot-load volume
Waco / Temple / Killeen60–100 miWeeklyOn the DFW run
Oklahoma & Louisiana250–450 miBackhaul onlyAsk; we will check the lane honestly

How to get on a route

  1. Tell us your location, volume and dock hours.
  2. We tell you which existing route passes you, and on what day.
  3. First movement is usually inside two weeks; urgent volumes can be routed sooner.
  4. Standing-order accounts get a fixed slot and annual pricing.
  5. Selling us empties on the same visit improves your delivered rate materially.

Two-way is the whole trick

Deliver graded units, collect empties, bill one movement. It halves the carbon per unit moved and it is why our delivered pricing surprises people who only compare unit costs.

Freight & logistics

Reference appendix

What we can supply, what it weighs, how many fit on a trailer, and how long it takes — the same tables wherever you are reading this from.

Footprints and trailer counts

FootprintInchesMillimetresConstructionWhere it livesOur stockPer 53' van
GMA 48×4048" × 40"1219 × 1016Stringer & blockGrocery, general distribution, retailDeep480–560
48×4848" × 48"1219 × 1219StringerDrums, reels, wire, square loadsGood392–420
48×4548" × 45"1219 × 1143StringerAutomotive, tyreGood420–450
48×4248" × 42"1219 × 1067StringerTelecom, paint, coatingsGood440–480
42×4242" × 42"1067 × 1067StringerChemicals, drums, paintGood480–520
40×4840" × 48"1016 × 1219StringerBeverage, rotated GMAGood480–560
40×4040" × 40"1016 × 1016StringerDairy, beverage, bakeryGood520–580
36×3636" × 36"914 × 914StringerCompact, display, light goodsGood640–700
32×3032" × 30"813 × 762StringerRetail display, in-storeLimited900+
30×3030" × 30"762 × 762StringerLight goods, displayLimited960+
48×20 half48" × 20"1219 × 508StringerRetail half pallet, promotionsLimited1,000+
EPAL 147.24" × 31.50"1200 × 800Block, 9 blocksEuropean trade, retailTo order540–600
EPAL 2 / ISO47.24" × 39.37"1200 × 1000BlockEurope, Asia, best container fitTo order480–520
Asia square43.30" × 43.30"1100 × 1100BlockJapan, east AsiaTo order460–500
AU square44.88" × 44.88"1140 × 1140BlockAustralia, chemical CP seriesTo order440–480

Trailer counts are for stacked, unstrapped loads of sound recycled stock and vary with repair thickness. We confirm the actual count on the bill of lading rather than estimating it. Anything not on this list we cut from reclaim — see custom milling.

Grades

Grade AGrade B#1 premium#2 economyCustom cut
Original boardsAllSome replacedAllSeveral replacedMixed
Companion boardsNonePermittedNonePermittedPermitted
Stringer plugsNonePermittedNonePermittedPermitted
Metal platesNonePermitted, disclosedNonePermittedPermitted
SquarenessWithin ¼"Within ½"Within ¼"Within ½"Within ½"
Colour uniformityHighMixedHighMixedMixed, fresh saw ends
Protruding fastenersZeroZeroZeroZeroZero
Moisture ceiling19% (15% on request)19%19% (15% on request)19%19%
Typical serviceRetail-facing, exportInternal, bulkAutomation, rackingOne-way, yard storageOdd footprints
Relative priceHighest recycled−18 to −30%HighLowest≈⅓ of a new build
Remaining lifeLongestShorter — already repaired onceLongestShortestVaries

Grade A and #1 overlap: we use #1 for units that needed no repair at all and A for units that are cosmetically uniform. Where a customer holds their own written standard, that document governs and supersedes these names.

Lead times and minimums

ServiceLead timeMinimumNotes
Paid pallet collection, Austin metro48 hours, routed100 units or 1 trailerCounted with your team present, signed on the dock
Paid collection, Texas TriangleWeekly, fixed day1 trailerBackhaul lanes to SA, Houston, DFW
Yard drop-offOpen during yard hours5 unitsSaturday mornings are easiest; no appointment
Spot load, common footprint2–5 business days25 units deliveredSubject to grade availability
Standing orderFixed day each weekBy agreementAnnual pricing, ≈2 weeks of safety stock held here
Repair, toll (your units)3–7 business days100 unitsYour asset numbers and stamps retained
Heat treatment & ISPM-15 stampingUsually 24 hoursBy agreement4–9 hour cycle; chart trace filed per lot
New build to spec5–10 business days100 unitsTolerance ±⅛" achievable
Cut-down to custom footprint3–6 business days50 unitsTolerance ±¼"
Custom crate, one-off3–8 business days1On-site crating available in Austin metro
Custom milling, cut list3–6 business days1 shop hourTolerance ±1/16" dimensional
Bulk mulch or bedding2–5 business days10 cu yd60 mile delivery radius
Sourcing auditBy arrangement500 units/weekHalf a day on site; free above that volume
Same-day, Austin metroSame dayBy arrangementPremium rate, when a line is about to stop

All times Central. Lead times are commitments we take seriously and not guarantees against weather, road closure or equipment failure.

Container and trailer fit

EquipmentInternal widthInternal length1200×1000 per floor1200×800 per floor48"×40" per floor
20' standard container≈2,352 mm≈5,898 mm101110
40' standard container≈2,352 mm≈12,032 mm20–2123–2420–21
40' high cube container≈2,352 mm≈12,032 mm20–2123–2420–21
45' high cube container≈2,352 mm≈13,556 mm23–2426–2723–24
53' domestic dry van≈2,591 mm≈16,154 mm263026
48' dry van≈2,591 mm≈14,630 mm242724

Floor positions only; stacking depends on product height and weight. The fundamental tension in global freight is in this table: a 40-foot container's internal width does not comfortably take two 48-inch pallets, because the container and the American pallet were standardised in different traditions and never reconciled.

How to specify, in ten lines

  1. Footprint, length first, in inches — and the carton pattern that produced it, so we can check for overhang.
  2. Construction: stringer or block, two-way or four-way entry. Specify block if you cannot control racking orientation.
  3. Maximum deck gap in inches. This is the number that decides whether a carton falls through your rollers, and no grade implies it.
  4. Minimum entry height if you run powered pallet jacks. Repairs with thicker boards quietly eat clearance.
  5. Squareness tolerance. ±¼" for racking and automation; ±½" is fine for floor storage and cheaper.
  6. Moisture ceiling, with the measurement method named. 19% standard, 15% for food contact or chilled service.
  7. Treatment: HT and ISPM-15 marked, and re-marked after any repair introducing untreated wood.
  8. Species, if stiffness matters. Mixed hardwood for racked service; southern yellow pine where nothing spans anything.
  9. Permitted repairs: plates allowed or not, companion boards allowed or not. Automation usually wants neither.
  10. Load case: weight, support condition, dwell time, whether it stacks. This is what lets us pick the grade rather than you guessing it.

Moisture

Moisture contentWhat happensTypical sourceFreight weight
6–12%Indoor equilibrium. No mould risk. Dimensionally stable.Kiln dried, stored insideLightest
12–19%Safe working range — our standard ceiling.Covered dry stackNormal
19–25%Mould within days to weeks in warm conditions.Rain-exposed stacks, green lumber+5–10%
25–40%Mould rapid, blue stain likely.Pallets left in the open through a wet week+10–20%
Above 40%Saturated. You are paying freight on water.Standing water, flooded yard+20%+

Mould needs free water. Below roughly 19% the water in wood is chemically bound in the cell walls and spores cannot germinate; above it, they can. Heat treatment kills insects and confers no moisture guarantee; kiln drying reduces moisture and is not a phytosanitary treatment. They are separate claims and conflating them causes both mould claims and border holds.

Commercial appendix

The arithmetic behind a pallet decision, the sector matrix, and the four decision trees we walk customers through.

Cost per trip, worked

LineOne-way recycledRepaired recycled, 6 tripsNew build, 10 tripsPooled rental
Unit cost delivered$11.50$13.00$26.00$0 capital
Useful trips1610per trip
Cost of the asset per trip$11.50$2.17$2.60$5.50 issue fee
Freight per trip$1.80$1.80$1.80included
Repair share per trip—$0.55$0.42included
Handling labour per trip$0.90$0.90$0.90$0.90
Loss / non-return per tripn/a$0.30$0.75$2.10–6.00
Disposal$0.40creditcreditn/a
Cost per trip$14.60$5.72$6.47$8.50–12.40

A worked illustration using mid-2020s Central Texas figures, not a quotation. The decisive line is loss: pooling and new builds are both excellent until units stop coming back, and the pooled range above reflects return rates between 90% and 55%. Model your own return rate before you model anything else.

Building your own model

  1. Delivered unit cost. Not the quoted unit price — add the freight to your dock.
  2. Useful trips per unit. Ask your supplier, then halve it until you have your own data.
  3. Return rate. Of units leaving your building, how many come back into your control? Operations assume 80% and discover 45%.
  4. Repair cost and repair rate. What share needs work per cycle, and at what price.
  5. Handling labour. Count touches, multiply by minutes, multiply by fully loaded labour cost.
  6. Disposal or credit. A yard that pays for broken units turns this line from a cost into revenue.
  7. Failure cost. Rare, expensive, and the reason cheapest-per-unit is not cheapest-per-trip.
  8. Then divide. Total cost ÷ useful trips. That is the only number worth negotiating on.

What each sector actually needs

SectorUsual footprintUsual gradeThe spec that matters mostFailure that costs most
Grocery & retail distribution48×40A / #1Deck gap and appearanceRejection at a retail DC door
Food manufacturing48×40A / #1Moisture ≤15%Mould transfer to packaging
Beverage48×40, 40×48A / BRacked rating, deck strengthRack deflection under dense load
Construction & building supply48×40, 48×48B / #2Racked rating, outdoor creepRack incident under bagged goods
Agriculture & produce48×40, binsB, HT onlyVentilation, treatment segregationChemically treated wood near feed
Chemicals & paint42×42, 48×48A / BSquare footprint, drum stabilityDrum shift in transit
Automotive48×45, customA / newTolerance, returnable designLine stoppage
Pharmaceutical48×40, newNew / plasticDocumented custody, cleanabilityAudit failure
3PL & warehousingMixedPer clientAsset tracking, written standardsUnbilled pallet leakage
Manufacturing & electronicsCustom, 48×40A / #1 / newSquareness, entry heightASRS rejection, jammed jack
Export & freight forwardingDestination'sB + HTISPM-15 truthContainer held on a quay
Hospitality & events48×40, halfB / #2Collection frequencyService corridor blocked

Decision trees

Recycled, new, or cut down?

  1. Does a standard footprint fit your carton pattern with no overhang? If yes → recycled.
  2. If no: does an oversized footprint exist in reclaim that can be sawn to your size? If yes → cut down, at roughly a third of a new build.
  3. Does anything automated read the pallet's geometry, or do you need ±⅛"? If yes → new build.
  4. Is the racked load above about 2,500 lb? If yes → new build, mixed hardwood, block construction.
  5. Is a documented chain of custody for the wood itself part of an audit? If yes → new build.
  6. Otherwise → recycled, at the lowest grade that survives the journey.

Buy, own a fleet, or rent from a pool?

  1. Measure your return rate first. Everything below depends on it and nothing else matters as much.
  2. Below 50% return → your pallet is packaging. Buy recycled one-way and price it as consumable.
  3. 50–85% return → the messy middle. Buy recycled on a managed programme, with collection on the same movements.
  4. Above 85% return, with controlled geography → own a fleet and use toll repair to keep your asset numbers.
  5. Mandated by a retailer's pool, or shipping to hundreds of points needing identical quality → pool rental, and budget for loss charges.
  6. Wash-down hygiene is a process requirement → plastic, and we will point you to somebody who sells it.

Stringer or block?

  1. Does it go into racking where you cannot guarantee orientation? Block.
  2. Do powered jacks enter from the 48" side? Block.
  3. Automated storage and retrieval? Block, or new.
  4. Heavy load sitting for months? Block, mixed hardwood.
  5. European or ISO-metric footprint? Block by specification, not preference.
  6. Otherwise → stringer: lighter, cheaper, deeper in recycled stock and easier to repair.

Repair or replace?

  1. Crack crossing a notch, or more than a third of a stringer's depth? Plug, or condemn.
  2. Three or more stringer repairs already present? Condemn — that is a pallet held together by optimism.
  3. Four or more deck boards gone on a low-value footprint? Harvest the boards.
  4. Above 24% moisture? Dry stack first, then decide.
  5. Contaminated with oil, chemicals or paint? Out of every reuse stream, permanently.
  6. Otherwise → repair and re-nail fully, at roughly a third of replacement cost.
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